Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery.

Key responsibilities

• Foster positive relationships with clients and facilitate Strategic Business Reviews to develop and update technology strategies
• Conduct risk assessments to manage client satisfaction and oversee critical communications, ensuring project updates and issue resolutions are addressed
• Collaborate with technical teams to analyze client operations and promote revenue growth through tailored product and service recommendations

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Proven ability to identify cross-sell and upsell opportunities
• Strong understanding of computer hardware, software, and network concepts, including cloud computing
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively
• Willingness to learn new technologies and concepts relevant to the role