Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time remote Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery.

Key responsibilities

• Foster positive relationships with clients and facilitate Strategic Business Reviews to develop technology strategies
• Conduct risk assessments to manage client satisfaction and oversee critical communications, including project updates
• Collaborate with technical teams to analyze operations and recommend adjustments for improved service delivery

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Ability to identify cross-sell and upsell opportunities and perform in a fast-paced environment
• Understanding of computer hardware, software, and common network concepts including cloud computing
• Strong collaboration skills and a customer service mentality
• Willingness to learn recent technologies and concepts related to the role