Strategic Account Director

Job Summary

Owning a portfolio of strategic BFSI accounts, the full-time Strategic Account Director will manage renewals, upsell opportunities, and new use-case development while serving as the primary voice of the customer and ensuring measurable business outcomes in a hybrid work environment.

Key Responsibilities

• Develop and execute multi-year account plans, aligning Skan's capabilities with client business objectives
• Own the commercial relationship, including contract negotiation and conversion of expansion opportunities
• Partner with cross-functional teams to ensure consistent value delivery and proactively manage account risks

Required Qualifications

• 10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider
• Proven track record with large enterprise accounts in the BFSI sector, including banks and insurers
• Experience engaging and influencing C-suite executives in global financial institutions
• Strong commercial acumen with experience in structuring and negotiating large enterprise agreements
• Deep familiarity with BFSI operating environments and transformation priorities, particularly in automation and compliance