Strategic Account Director
Job Summary
Seeking a Strategic Account Director, the remote full-time role will manage and grow business across a national territory, focusing on customer engagement and the adoption of AI and ML technologies to optimize customer experience.
Key responsibilities
- Serve as a trusted advisor, educating customers on AI and ML technologies in the contact center space
- Develop and execute a comprehensive account management strategy tailored to customer needs
- Collaborate cross-functionally to enhance customer experience and meet quarterly and yearly bookings targets
Required qualifications
- 10+ years of experience selling enterprise SaaS
- 5+ years of experience in the Customer Experience or Contact Center industry
- Strong understanding of the Customer Service/Experience industry
- Technical proficiency with advanced software technologies, including AI
- Proven track record of consultative, solution-oriented selling
Complete Job Description
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