Strategic Account Lead

Job Summary

Owning 1-2 of Pulley's largest enterprise accounts, the full-time Strategic Account Lead will manage customer relationships, coordinate program visibility, and enable internal resources while working remotely to ensure client success and satisfaction.

Key responsibilities

• Maintain a comprehensive view of account project portfolios to ensure alignment and proactive issue identification
• Serve as the primary contact for decision-makers, fostering trust through regular communication and account reviews
• Onboard new stakeholders and facilitate program growth by collaborating with both internal teams and external partners

Required qualifications

• 4-8 years of experience in project management, program management, or a related client-facing role
• Background in construction, real estate, architecture, permitting, or a related field
• Demonstrated ability to manage large, complex projects or programs with multiple workstreams
• Strong communication skills, with the ability to translate complex updates into clear, customer-facing language
• Proven track record of building genuine relationships with stakeholders and working cross-functionally