Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager to oversee customer accounts and ensure their success from implementation through ongoing engagement.

Key Responsibilities

• Maintain visibility into account performance, monitor KPIs, and proactively communicate risks
• Serve as the primary contact for accounts, managing communication and expectations while advocating for customer needs
• Understand customer goals, identify expansion opportunities, and collaborate with internal teams to drive performance and growth

Required Qualifications

• 3+ years in account management, customer success, or a similar client-facing role
• Experience in healthcare, health tech, or working with medical practices is preferred
• Proficiency in using AI/automation tools for productivity and workflow
• Ability to interpret metrics and use SQL or AI tools for basic data manipulation
• Proactive and self-directed with a strong bias towards action