Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Portfolio Manager, remote anywhere in the US.

Key Responsibilities:

• Act as a primary point of contact for clients, ensuring their needs are met and addressing any issues or concerns promptly
• Understand customer portfolio requirements and partner with service field branches to ensure compliance with customer operating requirements
• Identify and proactively resolve operational issues impacting key accounts, ensuring minimal disruption and maximum client satisfaction

Required Qualifications:

• High School Diploma/GED
• 3+ years' Operational Account Management experience or 3+ years' Service Management experience
• Associate or BA/BS preferred
• Strong preference for candidates with Operational Account Management experience in HVAC
• Knowledge of enterprise software (Salesforce, ServiceMax, SAP S/4Hana, etc.)