Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager Lead.

Key Responsibilities

• Manage an exclusive portfolio of high-profile enterprise customers while leading a team in account management
• Act as the primary point of contact for customers, addressing both day-to-day issues and long-term strategies
• Collaborate with internal teams to support customer needs and maximize their ROI in the company's products and services

Required Qualifications

• 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS
• Domain experience in compliance, fintech, or AML/KYC
• Proficiency in using business intelligence tools
• Exceptional project management skills with a focus on improving processes
• Previous customer-facing experience with technical products