Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager (Software Renewals).

Key Responsibilities

• Renew and upsell existing clients while achieving usage, revenue, and retention goals
• Provide training and user adoption support throughout the client lifecycle
• Collaborate with the sales team for smooth client onboarding and address client challenges proactively

Required Qualifications

• 5+ years of account management experience in SaaS or technology services, with 3+ years in Enterprise/Strategic organizations
• Proven track record of meeting and exceeding renewal and upsell quotas
• Collaborative mindset with a focus on contributing to new processes and infrastructure
• Strong commercial skills for consultative conversations related to renewals and upsells
• Comfortable in a fast-paced, rapidly changing environment