Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager responsible for managing client relationships and ensuring client satisfaction.

Key Responsibilities

• Execute strategic business reviews and lead the renewal process for existing clients
• Identify upsell opportunities through client meetings and manage client enhancement requests
• Act as the escalation point for service tickets and ensure adherence to contractual SLAs

Required Qualifications

• 5+ years of account management experience
• Experience managing clients at business owner and executive levels
• Experience with contracting processes, including renewals and amendments
• Proficiency in Google Workspace and/or Microsoft Office Suite
• Bachelor's Degree or equivalent experience