Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager.

Key Responsibilities

• Own retention and growth for Tier 1 enterprise accounts, creating strategic account plans
• Build relationships with executives and lead business reviews to demonstrate ROI
• Manage renewal strategies, identify upsell opportunities, and mitigate churn risk

Required Qualifications

• 5+ years in Account Management, Customer Success, or Strategic Accounts in B2B SaaS
• Experience in enterprise IT, IT Operations, SRE, or Observability platforms
• Proven track record managing large ARR accounts and driving renewals
• Ability to communicate technical value in business terms to executives
• Comfortable navigating complex enterprise organizations and fast-paced environments