Strategic Account Manager

Job Summary

Managing a portfolio of approximately 50 mid-market sellers, the full-time Strategic Account Manager will focus on retaining and expanding client relationships through customized onboarding experiences and technical solution implementation while collaborating with cross-functional teams.

Key responsibilities

• Retain and grow the portfolio via use-case expansion and cross-sell opportunities
• Identify and project manage technical solutions to address customer needs in collaboration with internal teams
• Negotiate contracts for use-case expansion and serve as the voice of the upmarket seller with Product Teams

Required qualifications

• 5+ years of account management or sales experience
• Experience within the Retail industry
• Proven project management experience with engineering, product, and finance teams
• Contract and/or pricing negotiations experience with senior stakeholders
• Strong discovery skills and a technical solutioning framework