Strategic Account Manager

Job Summary

Managing a portfolio of approximately 50 mid-market sellers, the full-time Strategic Account Manager will retain and grow client relationships by identifying use-case expansion opportunities and providing tailored onboarding experiences while collaborating with cross-functional teams.

Key responsibilities

• Retain and grow the portfolio through cross-sell opportunities and customized seller onboarding experiences
• Identify technical solutions to meet customer needs and manage project execution with internal teams
• Negotiate contracts for use-case expansion and serve as the voice of the upmarket seller with Product Teams

Required qualifications

• 5+ years of account management or sales experience
• Experience within the Retail industry
• Proven project management experience with engineering, product, and finance teams
• Contract and/or pricing negotiation experience with senior stakeholders
• Strong discovery skills and creative problem-solving capabilities