Strategic Account Manager

Job Summary

Managing key accounts remotely, the full-time Strategic Account Manager will retain existing business and identify expansion opportunities for mid-market clients while maximizing relationships and addressing client satisfaction issues.

Key responsibilities

• Develop a comprehensive understanding of the current portfolio to enhance client satisfaction and identify growth opportunities
• Engage clients as their primary touchpoint, leading client renegotiations and profitability analyses
• Review and analyze business trends to identify areas for improvement and promote client development through presentations and relationship building

Required qualifications

• Minimum of 3 years of related experience
• Preferred: Associate's Degree or post-secondary education
• Experience with Salesforce.com is strongly desired
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organizational, time management, and negotiation skills