Strategic Account Manager

Job Summary

Managing a portfolio of approximately 50 mid-market sellers, the full-time Strategic Account Manager will focus on retaining and growing client relationships through customized onboarding experiences and technical solution implementation while collaborating with cross-functional teams.

Key responsibilities

• Retain and expand the portfolio through use-case and cross-sell opportunities
• Identify and project manage the execution of technical solutions to meet customer needs
• Negotiate contracts for use-case expansion and provide exceptional client service

Required qualifications

• 5+ years of account management or sales experience
• Proven track record of over-performance on key metrics
• Experience in the Retail industry
• Strong project management skills with cross-functional teams
• Experience in contract and pricing negotiations with senior stakeholders