Strategic Account Manager

Job Summary

Managing a portfolio of approximately 50 mid-market sellers, the full-time Strategic Account Manager will focus on retaining and growing client relationships through customized onboarding, technical solution identification, and cross-sell opportunities while collaborating with various internal teams to ensure client success.

Key responsibilities

• Retain and expand portfolio through use-case and cross-sell opportunities
• Identify and manage the execution of technical solutions to meet customer needs
• Negotiate contracts for client retention and use-case expansion

Required qualifications

• 5+ years of account management or sales experience
• Experience within the retail industry
• Proven project management skills with internal teams
• Contract and pricing negotiation experience with senior stakeholders
• Strong technical solutioning framework and discovery skills