Strategic Account Manager

Job Summary

Managing a portfolio of 5-8 strategic manufacturing customers, the full-time Strategic Account Manager will focus on executive relationship management, customer retention, and account expansion in a remote setting.

Key responsibilities

• Develop and execute multi-year account strategies to enhance customer satisfaction and value realization
• Establish trusted advisor relationships with executive stakeholders and lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs)
• Identify and develop expansion strategies to increase platform adoption and drive measurable business outcomes

Required qualifications

• 10-15 years of experience in enterprise software, SaaS, or related customer-facing roles
• 5+ years of experience within Source-to-Pay (S2P) or Procure-to-Pay (P2P) processes
• Minimum 2+ years supporting manufacturing organizations with an understanding of procurement and supply chain processes
• Demonstrated success managing large enterprise accounts with annual contract values exceeding $1M
• Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred