Strategic Account Manager

Job Summary

Focused on the Residential sector, the full-time Strategic Account Manager will develop and expand relationships with key customers, drive retention, identify growth opportunities, and collaborate cross-functionally to ensure clients derive value from the company's solutions while working remotely.

Key responsibilities

• Manage a defined portfolio of strategic customers to enhance relationships and drive account growth
• Identify expansion opportunities and ensure customer retention through a consultative account management approach
• Collaborate with cross-functional teams to align customer priorities with company capabilities and long-term strategy

Required qualifications

• 5+ years of experience in strategic account management, enterprise sales, or customer success within business products or services
• Bachelor's degree in business, marketing, or a related discipline, or equivalent experience
• Experience in the software, SaaS, or real estate industry is preferred
• Proven track record of retaining and growing strategic customer relationships
• Strong understanding of CRM systems and account planning tools