Strategic Account Manager

Job Summary

Managing relationships with the top 150-200 accounts, the full-time Strategic Account Manager will oversee account retention and growth, acting as the primary point of contact and executive advisor while working remotely.

Key responsibilities

• Manage relationships with high-value accounts and develop project-level knowledge of customer operations
• Proactively engage accounts to identify churn risks and close upsell and renewal opportunities
• Develop and refine account management playbooks while mentoring other account managers

Required qualifications

• Proven track record in managing a book of business with retention and expansion targets in B2B SaaS
• Demonstrated ability to work independently and manage a pipeline with minimal direction
• Strong executive presence to advise senior stakeholders effectively
• Commercial instincts to identify and close growth opportunities
• Clear and direct communication skills