Strategic Account Manager

Job Summary

Managing key enterprise and strategic accounts, the full-time Strategic Account Manager will serve as the primary relationship owner, ensuring exceptional customer experience while driving revenue growth and retention in a remote capacity with occasional travel.

Key responsibilities

• Develop and execute account strategies focused on customer retention and revenue growth
• Identify upsell and cross-sell opportunities while maintaining a healthy sales pipeline
• Coordinate with internal teams to ensure a seamless customer experience and address concerns proactively

Required qualifications

• Bachelor's degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered
• Minimum 5 years of experience in strategic account management or enterprise sales, preferably in telecommunications or managed services
• Proven success in managing complex customer relationships and driving revenue growth
• Strong consultative selling and negotiation skills with the ability to influence stakeholders
• Experience with CRM platforms (Salesforce preferred) and proficiency in Microsoft Office Suite