Strategic Account Manager

Job Summary

Managing key enterprise and strategic accounts, the full-time Strategic Account Manager will ensure exceptional customer experiences while driving revenue growth and retention in a remote role with occasional travel.

Key responsibilities

• Serve as the primary point of contact and trusted advisor for assigned strategic customer accounts
• Develop and execute comprehensive account strategies focused on customer retention and revenue growth
• Coordinate with cross-functional teams to ensure a seamless customer experience from onboarding through ongoing support

Required qualifications

• Bachelor's degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered
• Minimum 5 years of experience in strategic account management or enterprise sales, preferably in telecommunications or managed services
• Proven success in managing complex customer relationships and growing revenue within existing accounts
• Strong consultative selling, negotiation, and presentation skills
• Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint