Strategic Account Manager

Job Summary

Delivering post-sales product expertise for BIM, Fab, and Field teams, the full-time Strategic Account Manager will manage implementation processes, demonstrate product capabilities, and resolve technical issues in a remote setting.

Key responsibilities

• Develop in-depth product knowledge of MSUITE solutions and manage all aspects of the implementation process for assigned accounts
• Communicate the value of products to stakeholders while strategically managing customer expectations and change requests
• Provide technical demonstrations and resolve tier one technical issues, escalating when necessary

Required qualifications

• 5+ years of construction experience
• Working knowledge of Autodesk products (Revit, Forge, AutoCAD)
• Familiarity with MEP BIM, Fab, and Field Construction workflows
• Strong customer focus with a proven ability to satisfy internal and external demands
• Experience in technical writing processes is a plus