Strategic Account Manager

Job Summary

Managing high-value renewals and expansions, the full-time Strategic Account Manager will enhance customer relationships, drive growth through solution-oriented approaches, and oversee a sizable product portfolio in a remote environment.

Key responsibilities

• Accelerate growth by maximizing expansion opportunities within existing customer accounts
• Develop and maintain senior and executive relationships through video conferences and in-person meetings
• Forecast and manage customer engagement while identifying risks and solutions to enhance satisfaction

Required qualifications

• 7+ years of experience in account management, inside sales, or customer success
• Proven track record in selling Enterprise SaaS products across global accounts
• Experience managing complex sales cycles and engaging with Enterprise-level customers
• Familiarity with Salesforce, Clari, and Tableau for data analysis and opportunity identification
• Understanding of the SaaS Customer Journey and experience guiding customers through risk scenarios