Strategic Account Manager

Job Summary

Managing a portfolio of Lightspeed's highest valued customers, the full-time Strategic Account Manager will drive retention and expansion by acting as the primary contact, developing customer strategies, and advocating for client needs while working remotely.

Key responsibilities

• Act as the single point of contact and account owner for major clients
• Own and drive strategies for customer retention and product adoption
• Monitor customer data and feedback to inform growth strategies and enhance satisfaction

Required qualifications

• Minimum 5+ years of experience in an enterprise-level Customer Success or Account Management role in B2B environments
• Proven track record in driving retention and growth for a large book of business
• Experience in contributing to or leading initiatives for team development
• Resourcefulness with a demonstrated ability to adapt priorities and strategies proactively
• Industry expertise in retail is a plus