Strategic Account Manager

Job Summary

Managing and growing relationships with key enterprise customers, the remote Strategic Account Manager will act as a trusted advisor, focusing on customer engagement, adoption of solutions, and driving upsell and expansion opportunities.

Key responsibilities

• Own the commercial relationship with assigned strategic accounts, serving as the primary point of contact post-sale
• Collaborate with the Customer Success team to enhance customer satisfaction and ensure effective solution utilization
• Identify and pursue opportunities for upsell, cross-sell, and account expansion to achieve long-term customer value

Required qualifications

• 5+ years of experience in account management, customer success, or enterprise sales within a SaaS environment
• Experience with large enterprise customers in cybersecurity, IT risk, or compliance domains
• Strong understanding of cybersecurity concepts such as vulnerability management and risk prioritization
• Proven track record of exceeding retention, upsell, and expansion goals
• Prior experience in a cybersecurity software company and familiarity with Salesforce and customer engagement tools