Strategic Account Manager
Job Summary
Managing day-to-day relationships with strategic customers, the full-time remote Strategic Account Manager will oversee account health, drive retention and growth, and ensure customer satisfaction through collaboration with cross-functional teams.
Key Responsibilities
- Serve as the primary business relationship owner for strategic customer accounts, aligning solutions with their core objectives
- Develop long-term strategies focused on account retention, expansion, and overall customer success while identifying opportunities for recurring revenue growth
- Lead Quarterly Business Reviews, utilizing data analytics and storytelling to drive account retention and expansion initiatives
Required Qualifications
- Proven experience in account management or strategic partnerships, preferably in a technology or media environment
- Strong analytical skills with the ability to interpret data and market trends to inform strategies
- Experience in developing marketing collateral and sales enablement materials
- Familiarity with podcasting and digital advertising markets
- Ability to collaborate effectively with cross-functional teams, including Sales, Product, and Technical Account Management
Complete Job Description
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