Strategic Account Specialist

Job Summary

A company is looking for a Strategic Account Specialist responsible for managing customer relationships and providing support for strategic accounts.

Key Responsibilities

• Provide comprehensive customer service through high volume phone support and email responses
• Reconcile damaged and lost shipments, process returns and credits, and maintain detailed customer interaction records
• Analyze customer issues and complete assigned special tasks in a timely manner

Required Qualifications

• High school diploma required; Bachelor's degree preferred
• Customer service background preferred; veterinary clinic experience desirable
• Intermediate or advanced Excel skills required; proficiency in Word and Outlook needed
• Ability to handle stressful situations effectively
• Strong organizational skills with emphasis on accuracy and systematic information maintenance