Strategic Accounts Customer Success Manager

Job Summary

A company is looking for a Strategic Accounts Customer Success Manager (CSM IC).

Key Responsibilities

• Oversee customer adoption, training, and best practices to maximize value and ROI
• Develop relationships at multiple management levels within customer accounts
• Identify upsell opportunities and manage initiatives to enhance product adoption and customer satisfaction

Required Qualifications

• 5+ years of experience in Enterprise Customer Success, Sales, or Account Management
• Proven track record of delivering scalable solutions in a high-growth environment
• Ability to learn new software programs and identify optimization opportunities
• Experience in managing a specialized book of business with high renewal rates
• Strong account management and project management skills