Strategic Accounts Operations Specialist

Job Summary

A company is looking for a Strategic Accounts Specialist who ensures consistent service delivery and operational excellence across its largest accounts.

Key Responsibilities

• Define and implement a standardized service delivery model across strategic accounts
• Act as the central liaison between internal teams to manage data exchanges and operational workflows
• Develop and maintain standardized reporting and scorecards to measure KPIs and analyze trends

Required Qualifications

• Bachelor's degree in Business, Operations Management, or related field
• 3-5 years in operations, account management, or project management (preferably in financial services)
• Proficiency in data analysis tools (Excel, Power BI, Tableau)
• Familiarity with CRM systems (SalesForce) and workflow management platforms
• Project management expertise (PMP or similar certification is a plus)