Strategic Accounts Support Specialist

Job Summary

A company is looking for a Strategic Accounts Software Support Specialist.

Key Responsibilities:

• Serve as the primary point of contact for strategic customers and manage account relationships
• Handle and resolve a queue of strategic account support tickets and customer inquiries
• Collaborate with cross-functional teams to ensure exceptional customer service and satisfaction

Qualifications:

• 1-2 years in customer service, account management, or software support
• Availability to work Monday - Friday from 9a - 6p EST
• Experience in the recreation/hospitality/tourism industry is preferred
• Experience with Software as a Service (SaaS) is a plus
• Proficient in Google Business Suite and Microsoft Office, particularly MS Excel