Strategic Accounts Vice President
Job Summary
To drive transformational change in customer experience, the full-time remote Strategic Accounts Vice President will manage a national territory, serving as a trusted advisor to clients while developing and executing comprehensive account management strategies to optimize AI and ML technologies in their businesses.
Key responsibilities
- Educate customers on the contact center space and advocate for product optimization
- Develop and execute personalized account management strategies to enhance customer engagement
- Collaborate cross-functionally to improve customer experience and meet quarterly/yearly bookings targets
Required qualifications
- 10+ years of experience selling enterprise SaaS
- 5+ years of experience in the Customer Experience and/or Contact Center industry
- Strong understanding of the Customer Service/Experience industry
- Technical proficiency with advanced software technologies, particularly AI
- Proven track record of consultative, solution-oriented selling
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