Strategic Client Success Director

Job Summary

A company is looking for a Strategic Client Success Director.

Key Responsibilities

• Drive strategic initiatives and lead multi-account efforts for excellence across clients and regions
• Manage the client renewal process, including pricing proposals and contract negotiations
• Identify revenue expansion opportunities and guide process improvements within the Client Success organization

Required Qualifications

• Proven ability to influence outcomes beyond a single account
• Expertise in the end-to-end renewal process and contract negotiation
• Ability to guide long-term partnerships aligned with client and company goals
• Strong analytical skills to identify risks and process gaps
• Experience in mentoring and collaborating with internal teams