Strategic Client Success Manager

Job Summary

A company is looking for a Strategic Client Success Manager.

Key Responsibilities

• Partner with Strategic Account Managers to co-own account strategies for enterprise clients
• Act as a trusted advisor to client executives, driving value realization and stakeholder engagement
• Lead complex project rollouts and manage cross-functional teams to ensure successful outcomes

Required Qualifications

• 7+ years of experience in Client Success, Strategic Account Management, or Enterprise Consulting in SaaS or financial services
• Proven track record managing enterprise-level clients with outcomes across $5M+ in portfolio value
• Experience in driving retention, adoption, and executive stakeholder alignment in complex environments
• Expertise in executive-level communication and leading multi-threaded engagements
• Ability to navigate complex client organizations and build influence across various functions