Strategic Client Success Manager

Job Summary

Managing a portfolio of enterprise accounts, the full-time Strategic Client Success Manager will own executive relationships, set strategic direction, and drive commercial outcomes while working remotely.

Key responsibilities

• Own and nurture executive relationships with C-suite clients, focusing on long-term success plans
• Lead and develop a Client Success Manager, ensuring effective program execution and team growth
• Drive full commercial ownership of renewals, upsells, and expansions across a complex client portfolio

Required qualifications

• 10+ years in an enterprise client-facing role at a SaaS company, preferably in email, SMS, or digital marketing technology
• Bachelor's degree or equivalent experience
• Experience managing client-facing professionals and driving their development
• Demonstrated success in managing a large, complex book of business with significant renewal and upsell targets
• Proven ability to build and maintain C-suite relationships and navigate complex technical escalations