Strategic Customer Engineer
Job Summary
Serving as the primary engineering escalation resource for assigned strategic customers, the full-time Strategic Customer Engineer will investigate complex technical issues, validate product behavior, and collaborate with various teams to drive resolutions in a fully remote environment.
Key responsibilities
- Investigate advanced product, integration, system, and environment issues using logs and testing
- Partner with Support, Technical Account Management, and Engineering to resolve complex customer issues
- Document defects and provide practical workarounds to maintain customer operations during issue resolution
Required qualifications
- Strong hands-on troubleshooting experience with complex enterprise customer issues
- Technical depth across products, integrations, and system behavior
- Ability to isolate root causes and reproduce issues effectively
- Experience collaborating across Support, Services, and Engineering teams
- Demonstrated customer-focused urgency and professionalism in technical problem-solving
Complete Job Description
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