Strategic Customer Programs VP

Job Summary

The full-time remote Strategic Customer Programs VP will lead the end-to-end success of a significant program for a strategic customer, managing complex multi-workstream deployments while fostering executive-level relationships and overseeing a cross-functional team.

Key responsibilities

• Drive and govern the master project plan across various phases including onboarding, training, and support
• Act as the primary executive-level contact for strategic customer stakeholders, building trust and alignment
• Lead a cross-functional team to ensure clear role ownership and successful program scaling through high-volume rollout periods

Required qualifications

• 10+ years of experience in leading complex enterprise SaaS implementations or customer success programs
• Proven success managing multi-workstream deployments with over 100 end-user locations
• Strong command of project governance, including risk management and milestone reporting
• Experience leading cross-functional teams with full management authority
• Track record of navigating high-stakes situations and making sound decisions under pressure