Strategic Customer Success Leader
Job Summary
Leading a high-performing team of Strategic Customer Success Managers, the full-time remote Strategic Customer Success Leader will oversee enterprise accounts, drive customer engagement and outcomes, and shape the future of Customer Success through strategic initiatives and cross-functional collaboration.
Key responsibilities
- Recruit, onboard, and develop a team of Strategic CSMs, fostering a culture of accountability and continuous learning
- Oversee the enterprise book of business, guiding the development of Success Plans to drive market expansion and value realization
- Manage C-level relationships and collaborate cross-functionally to enhance the overall customer experience and execute strategic initiatives
Required qualifications
- Experience managing managers or senior Customer Success professionals
- Proven track record overseeing a $200M+ portfolio of Global Fortune 500 accounts
- Proficient in using CRM, pipeline management, and analytics tools to inform strategy
- Experience in a large SaaS or top-tier consultancy, leading large-scale digital transformations
- Expertise in consultative engagement with C-level stakeholders to drive transformational adoption
Complete Job Description
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