Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to guide strategic accounts in achieving business outcomes.

Key Responsibilities

• Develop and maintain trusted partnerships with key stakeholders in assigned accounts
• Deliver exceptional customer experiences through effective communication and support
• Identify opportunities for account expansion and collaborate with Account Managers on Account Expansion Plans

Required Qualifications

• Experience in a professional AEC role or adjacent field
• Experience in a customer-facing role
• Strong knowledge of Bluebeam Revu and advanced solutions
• Exceptional computer skills, including proficiency in Microsoft Office Suite
• Comfortable learning new technologies