Strategic Customer Success Manager

Job Summary

Owning the full customer lifecycle for a focused portfolio of global, strategic accounts, the full-time Strategic Customer Success Manager will act as a trusted advisor, drive adoption and retention, and orchestrate a cross-functional account team while working remotely across various states.

Key responsibilities

• Manage a tailored program for each strategic account, including joint success plans and governance cadences
• Build multi-threaded relationships with senior stakeholders across decentralized buying centers and multiple business units
• Lead a global virtual account team to ensure value delivery and customer satisfaction across all major regions

Required qualifications

• 6+ years of experience in Customer Success or strategic Account Management, with a proven track record of retaining and growing global flagship accounts
• 2+ years of experience in the AdTech/MarTech space, preferably with large, global clients
• Demonstrated experience as an AI Champion, advocating for and scaling AI solutions
• Strong business acumen to connect product capabilities with customer business objectives and value adoption
• Experience supporting customers on cloud-based SaaS platforms, with technical fluency for solution discussions