Strategic Customer Success Manager
Job Summary
A company is looking for a Strategic Customer Success Account Manager.
Key Responsibilities
- Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers
- Conduct regular business reviews to align on goals and highlight value from solutions
- Serve as escalation point of contact and guide resolution efforts for customer concerns
Required Qualifications
- BA/BS degree or equivalent work experience
- 8+ years in Sales, Renewal Management, Account Management, or Customer Success within SaaS
- Experience negotiating complex, high-value contracts
- Experience with Salesforce
- History of meeting/exceeding performance and quota targets
COMPLETE JOB DESCRIPTION
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