Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Collaborate with Sales to develop and execute account strategies for customer and business goals
• Understand customer needs and prescribe strategic success plans to achieve desired outcomes
• Monitor product usage and recommend strategies to maximize software adoption and engagement

Required Qualifications

• 5+ years of experience in Customer Success, Program Management, or Technical Account Management
• Strong background in mechanical engineering, design, or manufacturing environments
• Proven success in driving customer transformation and revenue growth
• Ability to build partnerships with executives at all levels
• Strong data literacy and experience with tools like Salesforce and Zendesk