Strategic Customer Success Manager

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Wed, May 28, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

Provide expert deployment and operational guidance as the primary technical liaison for customers
Collaborate with internal teams to guide customers through onboarding and monitor adoption
Drive value-based activities to increase platform adoption and report on customer success metrics

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
5+ years of experience in Customer Success or Technical Account Management in the software or cybersecurity industry
Experience with enterprise clients and managing complex technical relationships
Proficiency with major cloud platforms and understanding of cloud-native security architectures
Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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