Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Provide expert deployment and operational guidance
• Act as the primary technical liaison for customers and monitor adoption
• Collaborate with internal teams to drive value-based activities and support customer success

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 5+ years of experience in Customer Success or Technical Account Management in software or cybersecurity
• Demonstrated success in onboarding and guiding customers through value realization
• Experience with enterprise clients and managing complex technical relationships
• Proficiency with major cloud platforms and understanding of secure software development practices