Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Serve as a product expert and advocate for mental health, managing relationships with key partners
• Own forecasting projections for revenue, renewals, and upsell opportunities across the customer portfolio
• Collaborate cross-functionally to collect customer feedback and recommend process improvements

Required Qualifications

• Bachelor's degree or higher preferred
• 10+ years of experience in account management, customer success, or healthcare management
• Previous experience managing Fortune 100 clients with a portfolio valued at $25M or more
• Strong understanding of sales motions emphasizing relationship building and portfolio expansion
• Experience creating growth through portfolio management, upsells, and cross-sell opportunities