Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Account Manager.

Key Responsibilities

• Manage a portfolio of strategic customers to drive renewals and adoption
• Conduct regular business reviews and execute full adoption strategies
• Serve as the escalation point for customer concerns and collaborate with cross-functional teams

Required Qualifications

• BA/BS degree or equivalent work experience
• 8+ years in Sales, Renewal Management, Account Management, or Customer Success within SaaS
• Experience negotiating complex, high-value contracts
• Proficiency with Salesforce
• Ability to analyze customer data and translate into actionable strategies