Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Account Manager.

Key Responsibilities

• Manage a portfolio of top-tier customers to drive renewals and adoption outcomes
• Conduct regular business reviews and execute full adoption strategies to enhance customer value
• Collaborate with cross-functional teams to identify business opportunities and resolve customer concerns

Required Qualifications

• BA/BS degree or equivalent work experience
• 8+ years in Sales, Renewal Management, Account Management, or Customer Success within SaaS
• Experience negotiating complex, high-value contracts
• Experience with Salesforce
• History of meeting/exceeding performance and quota targets