Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Provide expert deployment and operational guidance as the primary technical liaison for customers
• Collaborate with internal teams to guide customers through onboarding and monitor adoption
• Design and execute Mutual Activity Plans to drive value and increase platform adoption

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 5+ years of experience in Customer Success or Technical Account Management in the software or cybersecurity industry
• Demonstrated success in guiding customers through onboarding and value realization
• Experience with major cloud platforms and secure software development lifecycle practices
• Hands-on experience with application security tools and familiarity with CI/CD tools