Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to drive revenue growth and ensure customer satisfaction.

Key Responsibilities

• Drive growth and retention by identifying opportunities within existing customer accounts
• Serve as the primary point of contact for customers and manage the renewal and expansion cycle
• Develop and maintain product and market expertise to provide strategic insights to clients

Required Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts and driving revenue growth through renewals and upsells
• Strong sales acumen and ability to build relationships with HR and L&D decision-makers
• Analytical skills to leverage data for client conversations and uncover opportunities
• Proactive and collaborative mindset, adaptable to a fast-paced environment