Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to drive adoption and retention for enterprise customers.

Key Responsibilities

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals
• Serve as a trusted partner to senior executives, aligning the platform with their business objectives
• Lead onboarding and enablement programs to ensure successful rollouts across large teams

Required Qualifications

• Typically, 5+ years in Customer Success, Account Management, or Implementation for a SaaS product
• Proven experience managing strategic or enterprise-level accounts with complex workflows
• Experience in early-stage or high-growth environments, contributing to systems and process formation
• Demonstrated success in driving long-term account retention and managing renewals
• Strong business acumen with the ability to connect technical capabilities to customer outcomes