Strategic Customer Success Manager

Location: Remote

Compensation: Base+commission

Reviewed: Mon, Dec 29, 2025

This job expires in: 29 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

Forge strategic partnerships with customers to align client strategies with business outcomes
Create and execute Customer Success plans and Business Reviews to ensure value realization
Monitor customer health and churn risk to maintain renewal-ready accounts

Required Qualifications

Direct experience within the Transportation industry
7+ years of experience in customer success, account management, or client services
Proven ability to work with Executive and C-Level teams
Experience with Google Suite and Salesforce
Demonstrated understanding of transportation best practices is a plus

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